1
Airbnb hosts and small hotel owners know that their business can be wrecked by a few vicious comments on social media. When a customer is disappointed with our service (whether it's a valid complaint or not) they're likely to broadcast their displeasure far and wide. If we don't know about their comment/review immediately, so we can respond where they made their comment, it may be too late to undo the damage.

Comments

Who Upvoted this Story

What is Kliqqi?

Kliqqi is an open source content management system that lets you easily create your own user-powered website.

Latest Comments